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1st Line IT Support Technician
Location: Broxbourne (Fully Office-Based)
Salary: 25,000 - 27,000 per annum
Hours: Monday to Friday
A growing IT services provider is seeking a proactive and customer-focused 1st Line IT Support Technician to join their dedicated team based in Broxbourne. This is a fantastic opportunity for someone with a passion for technology and problem-solving to build their career in a dynamic and supportive environment.
Working as part of a busy service desk, the successful candidate will be the first point of contact for multiple clients, handling technical queries and issues via a ticketing system. They will provide timely and effective support, escalating more complex issues to the 2nd Line team when required.
Key Responsibilities:
- Deliver 1st line technical support to a range of clients, both remotely and in person
- Accurately log and manage support tickets using the internal system
- Troubleshoot hardware, software, and network issues in a timely manner
- Ensure clear communication and updates to end users
- Escalate unresolved or complex issues in line with company procedures
- Contribute to documentation and process improvements
Requirements:
- Previous experience in a 1st line IT support or helpdesk role
- Strong understanding of Windows operating systems and Microsoft Office applications
- Excellent communication and interpersonal skills
- Ability to prioritise tasks and work efficiently under pressure
- A professional and customer-centric approach to support
This is a fully office-based role in Broxbourne, ideal for someone who thrives in a collaborative environment and enjoys delivering excellent customer service.
