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In this role, you will provide front-line support across our product range, ensuring customer satisfaction and maintaining our reputation for exceptional service.
Key Responsibilities:
Be the first point of contact for customers seeking technical support via phone, email, or in-person.
Troubleshoot and resolve issues related to hardware, software, and performance data tools.
Escalate complex cases internally while ensuring timely follow-up and resolution.
Collaborate with engineering and testing teams to deliver customer feedback and product improvements.
Provide hands-on support for product testing, validation, and release.
Prepare and issue technical documentation, sales quotations, and system configuration advice.
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Key Skills:
Previous experience in a technical support or performance engineering role.
Working knowledge of vehicle data systems
Exposure to CANbus networks, GNSS, and data acquisition tools.
Hands-on experience with race car systems or simulation platforms.
Ability to explain technical information clearly to both technical and non-technical audiences.
Full, clean UK driving licence.
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