Service Innovation - Customer Operations Assistant - 18 Month Contract

Service Innovation - Customer Operations Assistant - 18 Month Contract

Location: Buckinghamshire/4 times in office per month

Our growing client is looking for a Service Innovation Assistant to join their team on a full time 18 month contract basis. The successful candidate will provide high-quality customer service and administrative support across a range of operational activities. You'll help maintain accurate records, support communication with stakeholders, and ensure smooth delivery of services by following established processes and procedures.

Responsibilities:
•    Deliver excellent customer service through phone, email, web, and post
•    Maintain accurate records in databases and paper files
•    Coordinate schedules with assessors and panel members
•    Ensure timely completion of administrative tasks
•    Support internal teams with operational and service delivery needs
•    Archive documentation in line with retention policies
•    Follow compliance standards including data protection and PCI requirements

Skills and Requirements:
•    Experience in customer service with strong communication skills
•    Solid knowledge of service processes and quality standards
•    Proficiency in Microsoft Office and database systems
•    Great attention to detail and ability to meet deadlines
•    Team player with a proactive, solution-focused mindset
•    Understanding of data protection and compliance best practices

Benefits:
•    25 days holiday + Bank Holidays. 
•    Private healthcare and dental cover is available after completion of probationary period. 
•    Pension scheme. 
•    Life assurance at four times the salary.
•    Salary sacrifice schemes. 
•    Free parking on site.
•    One paid volunteering day per year.
•    Hybrid/flexible working options are available dependent on job role

FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.