Our client has an opportunity for an experienced PBH (Power by the Hour) Customer Service Executive to join them on a contract basis. This is an exciting opportunity to join a well-established OEM in aircraft manufacture, providing class leading MRO support.
As a Customer Service Executive within the PBH team, you'll be integral to managing and supporting customer accounts, ensuring the seamless delivery of aircraft parts and services.
Role: PBH Customer Service Executive
Location: London & South East (Onsite only)
Shift Pattern: Mon-Fri Days only.
IR35 Status: Inside
Hourly Rate: tbc
Contract Position 12 Months
Responsibilities will include
* Managing customer requirements and coordinating orders.
* Negotiating and procuring parts, interfacing with other departments to ensure timely delivery.
* Following up on credit notes and invoice queries.
* Coordinating contractual review meetings with customers.
* Monitoring operational performance data against contractual targets.
* Exceeding customer expectations and company standards.
* Creating and updating Customer Procedure Sheets.
* Addressing customer queries, escalating as necessary, and providing regular feedback.
* Utilising quality systems to identify and address process failures, implementing necessary
Experience required
* Experience of working within the aircraft component industry
* Demonstrate collaboration and are effective team players.
* Possess attention to detail, ensuring accurate information delivery.
* Are self-motivated and thrive in a fast-paced environment.
* Enjoy problem-solving, often requiring team input.
* Have proven customer-facing experience, showcasing negotiation skills.
* Exhibit confident communication abilities.
To be successful in your application it is a requirement that you are a UK citizen at the time of application.
Back to searchPBH Customer Service Executive
Line Up Aviation
Posted a day ago, valid for 24 days
Burgess Hill, West Sussex RH159DS, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- Our client is seeking an experienced PBH Customer Service Executive for a 12-month contract position based in London & South East.
- The role involves managing customer accounts, coordinating orders, and ensuring timely delivery of aircraft parts and services.
- Candidates should have experience in the aircraft component industry and demonstrate strong negotiation and communication skills.
- This position requires a UK citizenship at the time of application, with an hourly rate to be confirmed and the role being inside IR35.
- The ideal candidate should be self-motivated, detail-oriented, and able to thrive in a fast-paced environment.
