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Job Title: Customer Service Representative
Location: Barton Under Needwood
Duration: 6 months
Salary: TBC
Hours: 8am- 4.30pm, Mon to Thurs, 8am-1pm Fri.
Own transport is essential due to location
Our Engineering client, based in Barton Under Needwood, are looking for an experienced Customer Service Representative for a 6 month contract.
This will mainly involve working through a back-log of invoices.
Position Summary:
Working in collaboration with customers, the company business and external cash collection agency, you will be responsible for collating and tracking past due invoice data, ensuring all queries are logged and investigated to provide documented evidence to support the collection of cash.
Provide weekly KPIs to the Customer Service Manager along with root cause data to drive performance improvement initiatives.
Have excellent administration housekeeping skills using a range of Microsoft Office programs
Key Responsibilities:
* Being the first contact for the business regularly via telephone, Teams and email
* Liaise with Customers & Genpact to understand & collate issues to enable query resolution
* Resolving customer issues with orders/parts eg. Rejections and Non-Conformance
* Collate & File POD's centrally & send to customer when requested
* Liaise with Customers & Customer Services Colleagues to resolve Material and price variance issues
* To help reduce the overdue debt by proactively dealing with issues in a timely manner
* Liaising with other internal departments within the company to resolve queries
* Updating and maintaining spreadsheets and trackers, as well as regularly utilising additional Microsoft Office programs
* Photocopying, scanning, and filing documents appropriately
Person Specification
Background & Experience:
* The ideal candidate will have prior administrative experience
* Strong attention to detail
* The ability to work without supervision
* Excellent time management skills
* Exceptional communication and customer service skills
* The ability to manage confidential information
* Problem solver and resilient
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