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- Answer incoming calls from customers ensuring all their requirements are met within agreed service levels.
- Admin duties – understanding the customer’s needs and liaising with departments to ensure we can meet the customers requirements.
- Action cancellations in line with company processes.
- Dealing with travel concierge requests which include pre/post night stays, rail tickets and UK transfers.
- Handling late booking requests.
- Assist with Customer Relations issues and call outs in particular any changes to customers arrangements ensuring they have all the correct revised information.
- Ad-hoc queries and requests from within the Customer Service team and other teams within the Contact Centre
- Previous experience within a Customer Service environment
- Ability to work in a fast-paced environment with the ability to prioritise own workload
- Excellent communicator both verbal and written with good attention to detail
- A good team player whilst able to work on own initiative
- Problem solving abilities with a pro-active approach and a positive attitude
- Good IT skills
- 27 days holiday plus bank holidays
- Holiday buy, option to purchase up to an additional 5 days leave
- Up to 60% discount for you and friends and family on our award-winning holidays!
- Career Pathway, as the company grows, we want you to grow with us.
- Employee Assistance Programme
- Access to a virtual dentist
- Discounts from leading high street retailers, travel and entertainment companies
- Pension Scheme & Life Assurance
- Annual and quarterly team recognition awards ceremony
- Social events, Christmas party, summer party, quizzes etc
- Cycle to work scheme
- Discounted gym membership
- Health & wellbeing programme
- Refer a friend programme
