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- Identify and escalate safeguarding concerns appropriately
- Understand and support the Right to Buy process
- Process orders and invoices using various housing systems to ensure payment records are accurate, up to date, and reconciled
- Handle general tenancy issues as part of the Housing Assistant role, supporting both tenants and internal teams
- Contribute reliably and proactively to the wider housing management service
- Valid basic DBS check
- Prior experience using housing management systems (e.g., Orchard, Northgate, etc.)
- Experience in a Housing Assistant or similar tenancy-facing role
- Strong organisational and communication skills
