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- Taking a proactive approach to dealing with customers
- Recovering overdue payments and prevent debt escalation
- Collaborating with support services for welfare and debt advice
- Assessing finances to create realistic repayment plans
- Monitoring key accounts, to ensure maintenance of accurate records
- Addressing tenancy breaches through referrals and collaboration
- Preparing pre-court case files to meet legal requirements
- Drafting and process legal enforcement documents
- Representing the organisation in court, securing orders and agreements
- Challenging court decisions to ensure fair outcomes
- Overseeing the recovery process, ensuring ethical evictions
- Guiding customers through legal cases, directing them to support
- Advising on litigation procedures for colleagues and customers
- Fostering collaboration and performance through coaching and support
- At least two years' experience in social housing roles
- Strong numerical, analytical, and problem-solving skills
- In-depth knowledge of budgeting, debt management, welfare reform, and benefit regulations
- Thorough understanding of housing law, legislation, and possession grounds
- Extensive court representation experience, including case law and legal protocols
- Skilled in court paper administration, report writing, and witness statements
- Excellent communication skills
- Highly organised with strong time management and prioritisation abilities
- Proficient in Microsoft Office and in-house systems
- Recognised Housing Qualification is desirable
