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Role: Account ManagerFull-time (8am – 5:00pm)Office BasedÂ
Outline of Role:The primary goal of the internal sales representative is to develop both existing and new business. While the business operates as an online web shop, the team aims to cultivate a loyal, long-term trade customer base.
The role involves handling inquiries, queries, and customer service for both existing and new customers. The customer base is diverse, including end-users, tradespeople, builders, and installers.
Main Duties:
- Handling incoming calls and converting them into sales.
- Preparing quotations and managing projects through to the order stage.
- Focusing on developing existing customers and generating new leads.
- Identifying new opportunities and contacting potential new customers.
- Actively building and maintaining relationships with customers.
- Reviewing plans and specifications, consulting with customers to ensure they purchase the correct products for their needs.
- Handling technical queries as required.
- Attending meetings online or in person if necessary.
- Reviewing competitors and providing feedback to management.
- Maintaining a high level of customer service.
- Dealing with issues such as returns or delivery problems.
- Assisting with and generating inquiries through social media platforms.
Skills Required:
- Effective oral and written communication skills.
- Confident telephone manner.
- Proficient use of a PC for internal and external communication.
- Team player.
- Self-motivated.
- Energetic personality.
- Experience within the trade is preferred but not essential.
Systems Knowledge:
- CRM system to maintain accurate customer records and organize workflow.
- Microsoft Office package, including Outlook for email and Excel for data recording, which are critical tools for this role.
Bonus Scheme:A commission scheme is in place for this role, based on specific targets given to the successful candidate. This scheme is uncapped.
