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- Prepare and issue sales invoices and credit notes in accordance with company procedures
- Review and verify quotation details to ensure they meet audit and billing requirements
- Follow established credit control policies and procedures for managing customer accounts
- Communicate effectively and professionally with customers and the sales team to support account management
- Monitor incoming payments and actively pursue overdue balances via telephone, email, and written correspondence
- Respond promptly and courteously to customer invoice queries, ensuring a high standard of service
- Process bank receipts and accurately allocate payments to the correct accounts
- Provide general support to the Credit Control Manager, including any additional duties as required
- Educated to A-level standard or equivalent
- Proven experience in high-volume invoicing and customer service environments
- Familiarity with credit control or sales ledger processes
- Skills & Competencies
- Strong written and verbal communication skills
- High level of accuracy and attention to detail
- Capable of managing multiple tasks efficiently and independently
- Proficient in Microsoft Office
- Wellbeing assistance (24-hour helpline and counselling service)
- Pension scheme
- Staff car parking
- Corporate perks including discounted cinema tickets and high street shop discounts
