Customer Service Advisor

Pure Resourcing Solutions

Posted 7 hours ago, valid for 8 days

Bury St. Edmunds, Suffolk IP28 6LD

Full Time

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Sonic Summary

The Customer Service Advisor position is available in Bury St Edmunds, offering both full-time and part-time flexible hours.
Candidates must have customer service experience and be proficient in office-based administration with solid IT skills.
Key responsibilities include processing customer orders, resolving account queries, and maintaining documentation.
The role requires a proactive attitude, excellent communication skills, and the ability to work under pressure in a fast-paced environment.
Salary details are not specified, but the position is ideal for those looking to apply their expertise in a collaborative team setting.

Customer Service Advisor – Full-Time or Part-TimeBury St Edmunds | Flexible Hours Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, collaborative environment? We are looking for a motivated and detail-oriented Customer Service Advisor to join our friendly team based at our Head Office in Bury St Edmunds.Whether you’re looking for a full-time position or need the flexibility of part-time hours, we’d love to hear from you.As a Customer Service Advisor, you will manage a portfolio of customer accounts, ensuring that all sales orders and queries are handled efficiently and with exceptional care. You’ll play a key role in maintaining our high standards of customer satisfaction, supporting our finance and sales teams, and liaising with suppliers.Key Responsibilities:

Process customer orders promptly and accurately.
Resolve account queries and process credits/debits in a timely manner.
Provide first-line support for sales ledger deductions and supplier recharges.
Liaise directly with customers, suppliers, and internal departments to ensure smooth delivery operations.
Maintain accurate and up-to-date documentation.
Support finance teams with admin and data entry tasks.

What We’re Looking For:

Customer service experience is essential.
Office-based administration experience and solid IT skills (Microsoft Office, Outlook).
High attention to detail and accurate data entry abilities.
A proactive, positive attitude with excellent communication skills.
Ability to work under pressure in a fast-moving environment.

Ready to bring your customer service expertise to a new challenge?Apply now and become a key part of our growing team in Bury St Edmunds!

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