Senior Financial Planner Support

My client is an award winning advice firm with offices in Norfolk and Suffolk, they have been established for over 35 years. Their Bury St. Edmunds based team are looking for a Senior Financial Planning Administrator to join their team of successful administration professionals. The successful candidate will benefit from a market leading salary and benefits package and importantly the opportunity to progress in their career with support both personally and financially, in addition all professional exam costs are met, and study is supported (whilst progression is encouraged it is not a prerequisite of the role and those happy within the role are equally attractive in their consideration).

To undertake a senior lead support role to the Financial Planners and Directors to ensure clients receive a consistent, high level of service and support

To coach and develop team members to ensure delivery of a high-quality service to clients

To ensure that client records are up to date and that internal systems and processes are followed consistently by all team members

Key responsibilities

Generate and compile documents to create accurate client review packs and check packs where appropriate

Deliver a proactive high-quality support service to Financial Planners and Directors, assisting with urgent and technical problem solving where necessary

Ensure all client correspondence is clear and accurate, arranging completion of policy analysis, liaising with providers and then the Financial Planner, retaining a full audit history of information provided

Keep Financial Planners and team members up to date with progress and manage any issues that may arise, escalating any concerns or complaints as necessary. Hold weekly review meetings with Financial Planners to discuss priorities and any issues arising

Prepare for, and attend, client meetings to support Financial Planners by presenting part of the meeting as appropriate, for example cashflow/CGT calculations, as and when required, in conjunction with line manager approval

Conduct pre and post reviews, delegating to FP/ team support, as appropriate, for certain tasks. Ensure meeting notes are issued promptly, and actions are completed

Coach and develop junior team members to enable them to undertake tasks that will benefit the team and ultimately the client.

Understanding more complex products and assisting with developing procedures for the team

Working with platforms and providers where required to ensure clients holdings are correctly managed. This includes authorising SL Wrap wizards, checking inputs to platforms and actioning instructions received to the Client Instruction Queue

Generate template suitability letters from Intelligent Office (IO) Develop other team members to enable them to learn/support this activity

In conjunction with the Financial Planner, ensure the cash weightings are checked each week and actioned

Ensure IO is up to date and opportunities are added and maintained regularly and correctly, in consultation with the Financial Planner

Ensure all client instructions are processed, using the respective advice flow, checklists and

IO event lists and tasks

Undertake and manage project activity to ensure the efficient running of the office e.g. streamlining processes and documents, create framework for checking work, ensure templates/documents are updated and in the right place, workflow management

Ensure compliance with legislation, rules and procedures at all times. Liaise with the

Compliance Manager and Team Leader when standards or processes are not adhered to

Personal Specification

Diploma qualified or equivalent experience

Other qualifications as appropriate

Management Qualification or relevant training

Good understanding of systems and processes

Providing accurate and timely financial services administrative support

Development of others

Writing suitability letters

Producing schedules for all clients

Management of client complaints

Identifying areas for improvement

Experience of dealing with a number of high-level technical queries

Experience of dealing with the most complex and challenging situations

Knowledge of pensions and investments

Sharing knowledge and best practise with others

Understanding of providers and resolving issues

Attention to detail/accuracy

Computer literate and data management

Analytical

Planning, time management and organisational

Time management

Team working

Ability to train others

Ability to build and maintain relationships

Communication - written and verbal

Ability to challenge where necessary

Ability to work proactively and on own initiative

Leadership skills - motivating and inspiring others

Coaching, mentoring and team building

Creativity and innovation

Excellent report writing and presentation skills

Decision-making and problem solving

Active listening with empathy, asking the right questions with curiosity to gain insight into people

Communicating with emotional intelligence

Communicating under pressure

Effective writing

Presenting data and information with confidence

Ability to communicate complex information in a simple way

Giving and receiving feedback

Adaptable - ability to flex your style and approach in response to different clients and different circumstances

Negotiating

Behaving in a professional manner

Trust and integrity

Curiosity and willingness to learn and improve

Commercial awareness

Genuine interest in people

Benefits

29 days holiday + office closed between Christmas and New Year + Birthday off

5% pension contribution

Flexible working

Hybrid working (two days from home)

Profit Share

Social events

Free parking

Free drinks/fruit

Cycle to work scheme

Length of service recognition

Discounted legal services

Life cover and income protection

Healthcare cash plan

Private health care scheme

Professional qualifications supported financially