Service Manager

Location: Bury, Greater Manchester
Salary: £35,000 - £40,000 (depending on experience)
Package: Company car, pension, laptop & mobile, sick pay, 20 days holiday + 1 day per year (up to 5 extra days)

An established and growing fire alarm business is seeking an experienced Service Manager to take charge of its service operations.
This is an excellent opportunity for someone who understands the fire industry and wants to step into a pivotal role within a close-knit, family-run environment.

The business has strong foundations in planned preventative maintenance (PPM) and is looking to expand both its service offering and engineering team. You'll be the person who keeps everything running smoothly - from engineers to clients to the owner.

• Manage and support a small team of service engineers (currently 2, growing to 4).

• Schedule and coordinate PPM and reactive jobs using service software (Uptick experience desirable).

• Process job sheets, quotes, and reports efficiently.

• Maintain communication between engineers, clients, and management.

• Ensure SLAs, compliance, and quality standards are met.

• Monitor department performance and contribute to growth planning.

• Oversee all day-to-day service administration tasks.

• Proven experience in a Service Manager, Service Coordinator, or Senior Engineer role within the fire alarm or life safety industry.

• Strong understanding of PPM, reactive maintenance, and client service delivery.

• Highly organised, commercially aware, and able to prioritise workloads effectively.

• Confident using service management or job-tracking systems (Uptick preferred).

• Excellent communication and problem-solving skills.

• Self-sufficient, proactive, and able to work with minimal supervision.

• A natural "go-getter" who thrives in a hands-on environment.

• £32,000 - £38,000 salary (depending on experience)

• Company car provided

• Laptop and mobile phone

• 20 days annual leave, plus one extra day each year (up to 5)

• Pension and sick pay scheme

• Supportive, family-orientated environment with genuine progression potential

If you're an experienced Service Manager or a strong Service Coordinator ready to step up, apply now for an immediate, confidential discussion. Please apply with your CV at SER Limited.

SER-IN