3rd Line IT Support Engineer

3rd Line IT Support Engineer | Salary: £45k + excellent benefits package | Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). | SC Clearance required.

We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate.

3rd Line IT Support Engineer experience requirements:

• Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
• Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
• Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V).
• Market leading Backup and recovery solutions.
• Security Management utilising AntiSpam, Web filtering and various AV Technologies
• Edge Security management e.g. Configure, manage and monitor firewalls, VPON’s and security appliances

The role:

• Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request.
• Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
• Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
• Deploying and managing endpoint security solutions, patching, and compliance policies.
• Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers.
• Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues.
• Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions.
• Maintaining and updating IT documentation and processes.

If this sounds like the role that you are looking for, then please apply attaching your CV.

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