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- Role: Scheduling Coordinator/Administrator
- Start date: 08/09/25
- Duration: 6 months +
- Pay rate: £14 p/h + £2 p/h holiday pay
- Location: Riverside Way, Watchmoor Park, Camberley, Surrey GU15 3YL
- Working hours: Monday – Friday 9:00 – 17:00
Overview:
We are recruiting for a Scheduling Coordinator to support a large-scale national project replacing Virgin Media routers across the UK. This role involves direct customer contact, engineer scheduling, and the use of a ticketing system to manage appointments and ensure a seamless router replacement experience.
Requirements:
- Previous call centre experience or experience in a similar role, ideally within the telecoms industry (e.g., BT, Vodafone, TalkTalk, Sky).
- Confident telephone manner and strong interpersonal skills.
- Ability to work in a fast-paced, high-volume environment.
- Experience using ticketing or scheduling tools – Remedy experience preferred.
- Strong organisational and time-management skills.
Key Responsibilities:
- Use the Remedy ticketing system to manage and update customer cases.
- Schedule engineers to visit customer properties to replace routers.
- Make outbound calls to customers to confirm availability and arrange suitable appointment times.
- Liaise between customers and field engineers to ensure smooth and timely job completion.
- Update records accurately and maintain clear communication with the wider project team.
Additional Information:
- Majority of the work involves outbound calling to customers.
- Full training will be provided on project-specific systems and processes.
- This role may involve shift work depending on project demands.
For more information on this role, please contact Scarlet Wilson.
