Customer Service Specialist

Job Opportunity: Customer Service Specialist (Account Operations)
Location: Bar Hill, Cambridge
Type: Full-Time | Temp with the possibility going into a Permanent position
Hours: Monday to Friday with a 12:30pm early finish every Friday
Salary: £27,000 + Excellent Benefits

Are you a proactive, detail-oriented individual with a passion for delivering exceptional customer service in a fast-paced environment? We're looking for a Customer Service Specialist to join a growing team within a cutting-edge manufacturer supplying to the global semiconductor industry.

In this role, you'll take ownership of the end-to-end order process, collaborating across departments to ensure customer satisfaction, accurate order delivery, and operational excellence.

• Build and maintain strong customer relationships via email and Teams

• Manage order processing, PO amendments, reworks, returns, and repairs

• Liaise with Production and Purchasing to manage time lines, shortages, and escalations

• Raise credit/debit notes and update SAP/CRM systems

• Maintain accurate pricing, customer data, and BOM/drawing records

• Process and update customer order books and quotations

• Support with sales forecasting, job costings, audits, and stock take

• Attend production meetings and provide regular updates to stakeholders

• Proactively identify solutions and flag potential issues to your line manager

• Highly organised with excellent attention to detail

• Proven background in customer support or sales admin

• Self-motivated, solutions-focused, and a great communicator

• Confident with Microsoft Excel (essential)

• Experience with SAP or within a manufacturing environment (desirable)

• Ability to interpret technical drawings is a plus

• Comfortable working independently and within cross-functional teams

• 25 days holiday + bank holidays (increasing with length of service)

• Private health-care and dental

• 12:30pm finish every Friday

• Income protection & life assurance (4x salary)

• Profit share bonus & annual merit scheme

• Enhanced family leave

• Employee discount platform

• Employee assistance programme

• Regular company events

• Supportive team culture with opportunities for growth

If you're ready to join a forward-thinking company that values its employees and fosters professional development, we'd love to hear from you.

Please contact Alison 01733 968453 for more information or forward your CV

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.