Back to searchAccount Manager, Contract Manager, Field Based
Mandeville
Posted 12 hours ago, valid for 7 days
Cambridge, Cambridgeshire CB234LR, England
£35,000 - £42,000 per annum
Full Time
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Sonic Summary
- An Account Manager, Contract Manager, or Customer Account Manager is needed for an industry-leading service provider aiming for double-digit growth in the next year.
- The role is field-based, covering sites in Cambridgeshire and surrounding areas, with a salary of approximately £40,000 plus bonus and car benefits.
- Responsibilities include managing contracts, developing customer relationships, and ensuring service consistency while liaising with internal teams.
- The ideal candidate should have relevant experience in contract management and operations, with a focus on quality and performance monitoring.
- Mandeville is acting as an Employment Agency for this position.
Duties and Responsibilities
Contract Management:
* Putting in place standard service monitors for assigned contracts.
* Working with both internal CDTs (where applicable) and the company's operational managers to ensure that the level of service is consistent with the customer's requirements.
* Developing relationships with key personnel to create opportunities to introduce new products and services.
* Establishing effective communication at all levels within the customer's organisation.
* Represent my client at contract & user group meetings with the assigned customer.
Operations
* Organising and managing the CDT to complete daily distribution requirements.
* Liaison with the customer services to ensure that customer requirements are met in full.
* Ensuring all activities are carried out in line with the company's written procedures.
* Recruitment of CDT members.
* Facilitating training and development of CDT members.
* Performance appraisals and discipline in line with company procedures.
* The management of urgent deliveries.
* Monitoring and collation of customer feedback.
* Managing holiday cover for all subordinates.
* Ensuring that every delivery is accompanied by clear and accurate paperwork.
Quality
* Working with the key stakeholders to create a quality driven environment.
* Working pro-actively with operatives to constantly improve process control and eliminate inefficiencies.
* Carrying out internal audits as requested by the Quality Manager.
* Liaison with Customer Services to correct identified problems.
Management Information
* Establishing measurable performance targets.
* Monitoring and reporting performance against defined performance standards.
* Monitoring and reporting all additional costs incurred outside budget.
* Summarising management information for daily, weekly and monthly reports using the prescribed systems.
Mandeville is acting as an Employment Agency in relation to this vacancy.
