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Customer Contact Advisor required for interim role for a local authority.
Ideally you will have had previous experience of working within a customer services or call centre environment.
Client Details
You will be working for a well-known local authority based in Cambridge.
Description
The key responsibilities of the Customer Contact Advisor will be as follows:
- Aspire to be the best you can be and have an appetite for your own learning and development.
- To be passionate about people and committed to going the extra mile for every person you meet.
- To be a positive person who enjoys working in a fast paced and dynamic environment.
- Enjoy interacting and building relationships.
- Be assertive and confident and use your initiative to solve problems.
- Have an ability to adapt your style to meet the needs of the individual, particularly for sensitive situations and aggrieved people.
- Listen and use appropriate questioning skills to elicit required information.
- Deal with customers holistically, providing a "tell us once" approach and, resolving multiple queries in one interaction.
- Be highly organised yet flexible to meet unforeseen demands.
Profile
The successful Customer Contact Advisor will possess the following:
- A thorough understanding of customer service principles and practices
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office and customer service software
- Ability to work well in a team and under pressure
- Strong problem-solving skills
- High level of commitment to customer satisfaction
- Ability to multitask and remain organised in a fast-paced environment
- GCSE in English and Maths, grade A-C or equivalent
Job Offer
This is an interim role for 3 months with potential for extension
- Great opportunity to work in a professional and supportive environment
- Competitive rate paying between £14.34-£16.14/hour depending on experience.
- This is an excellent opportunity to enhance your customer service skills within a supportive environment in Cambridge. Don't miss out, apply today!
