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- Job Type: Temporary (12 weeks with potential extension)
- Location: Cambourne, Cambridgeshire
- Salary: £14.00 - £16.00 per hour
- Start Date: ASAP
Reed Business Support in Cambridge is working with a business in Cambourne. They are seeking enthusiastic Customer Contact Advisors to join their dynamic team. This role is ideal for individuals passionate about delivering exceptional customer service and who thrive in a fast-paced and dynamic environment.
Day-to-Day of the Role:- Interact and build relationships with a diverse clientele, ensuring a high level of customer service and satisfaction.
- Handle sensitive situations with tact and adapt communication style to meet individual needs.
- Utilize active listening and effective questioning skills to understand and address customer needs comprehensively.
- Provide holistic customer service by resolving multiple queries in a single interaction.
- Manage and prioritize tasks effectively, remaining flexible to meet unforeseen demands.
- Proven experience in a customer service or contact centre environment.
- Strong team player with experience in a customer-focused setting.
- Proficient in Microsoft Office applications.
- Demonstrated ability to be assertive, confident, and use initiative to solve problems.
- Excellent organizational skills and the ability to adapt quickly.
To apply for the Customer Contact Advisor position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
