Customer Support Advisor

Eclectic Recruitment

Posted 12 hours ago, valid for 20 hours

Cambridge, Cambridgeshire CB2 8AG, England

Full Time

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Sonic Summary

Our client, a successful manufacturing business located on the outskirts of Royston, is seeking a Customer Support Advisor for a full-time, permanent position.
The role involves answering customer inquiries via phone and email, providing excellent customer service, preparing quotes, processing orders, and updating customers on deliveries.
Candidates should possess strong customer service skills, problem-solving abilities, and good IT skills, along with a calm and professional telephone manner.
The position requires a minimum of 2 years of experience in a similar role and offers a competitive salary of £25,000 per year.
Interested applicants are encouraged to contact Emma ASAP or apply through the job advertisement for consideration.

Our client is a successful manufacturing business on the outskirts of Royston. Due to their continued growth, they are looking for a Customer Support Advisor to join their team on a full-time, permanent basis.

Main duties will include:

Answering customer enquiries via phone and email
Providing exceptional customer service to customers
Preparing quotes
Processing orders
Updating customers regarding deliveries
Liaising with the warehouse and 3rd party suppliers
Answering queries quickly and efficiently

The successful candidate will have:

Excellent problem-solving skills
A strong work ethic and the want to get involved in a varied role
Strong customer service skills
Enthusiastic team player
Calm and professional telephone manner
Good IT skills

Please contact Emma ASAP if this looks like your next role or apply via the advert!

We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days please understand that you have unfortunately been unsuccessful for this position or the position has been filled. Please call the office or send an email to discuss other potential positions.

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