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Our client is seeking to recruit a native speaking Dutch Customer Service Advisor to join their small team, based in Cambridge City Centre. Candidates will be able to demonstrate previous experience within a customer service/administrative based role. You will have an excellent customer-focussed manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed.
This is a part-time role, working 20 hours a week. Your working pattern will be 9am-1pm across 4 weekdays and 3pm-7pm on a Saturday. All working hours are office based.
Key Duties• Reply to customer enquiries, mainly via email, but also taking some calls (when office based)• Amend bookings and arrange/address special requests• Pro-actively deal with any customer issues arising• Addressing customer complaints, escalating where necessary• Providing additional support to the team during quieter periods. This can include assisting with translation work
Key Skills and Experience• Native Dutch speaker (fluency in both written and spoken English and Native Language)• Demonstrable experience with Customer Service/Administrative based roles• Previous experience within the Travel industry would be advantageous• Self-starter, motivated with a positive 'can-do’ attitude• Well-organised with the ability to prioritise workload• Great customer-focused manner, effective communicator• Strong attention to detail• Good problem-solving skills • Good IT skills with competency in MS Office • Committed and hard-working with a flexible approach
