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We are looking for an experienced and customer focused individual to engage with our clients, and the team, through the provision of our high quality Food and Beverage service, with a desire to exceed our customers expectations at every opportunity. This includes buffet service, private dining and coffee stations. You will report to the Food and Beverage Manager.
Hours of work: Full time (38.5 hours inclusive of breaks), including early and late shifts, and some weekends
Salary: £25,145.31. (Plus overtime pay and an enhanced rate on Sundays)
Working within the Food and Beverage team, you will carry out a wide variety of activities, with your key responsibilities to include:
- Ensuring agreed standards of service are maintained in all areas, and guests are treated in a professional and courteous manner at all times.
- Ensuring all areas where food and beverages are served are kept clean, tidy and hygienic.
- Laying and clearing of tables as appropriate to the particular service within the established standards.
- To regularly interact with clients during morning breaks, lunch and dinner, as appropriate, up selling facilities and services wherever possible.
- Ensuring stock levels are maintained using agreed procedures and that stock is rotated to maximise profit and quality of goods sold.
- Assisting the Duty Manager and Technical Services team with the servicing of our conference facilities, as and when required.
- The above is not an exhaustive list of duties and may be subject to change due to organisational needs.
You will be a committed and confident customer service professional looking for your next step within a unique environment.
Essential skills and experience- Exceptional customer service skills.
- Professional and friendly attitude
- Ability to work both independently, and, as part of a team
- Strong organisational and time management skills
- Attention to detail
- Excellent interpersonal and communication skills
- Ability to multi task and work under pressure, remaining calm at all times
- Basic Food Hygiene certificate
- Previous experience in a similar environment
- Knowledge of Food Allergen policies
- Pension
- Health Care Cash Plan
- Free meal provided each day
- 33 days of annual leave (including bank holidays)
- Your birthday off
- Social events throughout the year
- Cycle to work scheme
The Mller Institute provides space and context for the development of current and future leaders through leadership development programmes. Programmes are delivered at our purpose-built, start-of-the-art conference venue within the ground of Churchill College, University of Cambridge. The Institute provides clients with meeting rooms, accommodation, catering and tech solutions to ensure all meetings and events are a success.
Our people are at the heart of everything we do, they are professional, enthusiastic, hardworking, fun, loyal and creative, with a positive mind-set around client engagement, support and service. If you would like to be part of a team that has a great story, is committed to quality, has clear growth strategies for the future and is focused on personal development, you are in the right place.
The Mller Institute is a wholly-owned subsidiary of Churchill College, University of Cambridge, and all of our profits are gift aided to the College to support the education of future leaders, the next generation.
Note: Sponsorship is not attached to this role. You will need a right to work in the UK, and you will be required to demonstrate this.
