NOC Analyst

Job Title: NOC Analyst
Location: Cambridge (onsite)
Industry: IT Consultancy / Managed Services

Salary: (phone number removed) per annum

Overview:
We are looking for a proactive and detail-oriented NOC Analyst to join our Network Operations Centre at a leading IT Consultancy firm based in Cambridge. As a NOC Analyst, you will be at the forefront of monitoring and maintaining the performance and availability of critical infrastructure and services for our clients across a range of industries.

Key Responsibilities:

• Monitor client systems, networks, and applications using enterprise monitoring tools.
• Identify and respond to incidents, alerts, and performance issues in real-time.
• Perform first-line troubleshooting and diagnostics to resolve issues or escalate appropriately.
• Maintain accurate logs, incident reports, and documentation in the ticketing system.
• Coordinate with internal teams and third-party providers to resolve complex incidents.
• Carry out routine maintenance checks, patching schedules, and health checks.
• Assist in implementing change management procedures and infrastructure upgrades.
• Support incident, problem, and service request processes aligned with ITIL best practices.
• Provide excellent customer service and communication during incident resolution.

Essential Skills & Experience:

• Experience working in a NOC, Service Desk, or IT support environment.
• Good understanding of network technologies (TCP/IP, DNS, DHCP, VPN, routing/switching).
• Familiarity with monitoring tools (e.g., SolarWinds, PRTG, Zabbix, or similar).
• Knowledge of operating systems (Windows Server, Linux) and virtualisation platforms (VMware, Hyper-V).
• Strong troubleshooting skills and the ability to perform root cause analysis.
• Excellent written and verbal communication skills.
• Willingness to work in a shift-based environment, including evenings, nights, and weekends if required.

Desirable:

• Exposure to cloud platforms such as Azure, AWS, or Google Cloud.
• Basic scripting knowledge (PowerShell, Bash, or Python).
• ITIL Foundation certification or experience working in an ITIL-aligned environment.
• Networking certifications such as CompTIA Network+, CCNA, or similar.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.