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- Act as the first point of contact for day-to-day IT enquiries, troubleshooting hardware, software, and network issues across the business.
- Support the IT Manager with maintaining servers, networks, and general infrastructure, ensuring system stability and data security.
- Install, configure, and update applications and systems, while assisting with software licensing and compliance.
- Play a hands-on role in IT projects, system upgrades, and new technology rollouts across the business.
- Train and support colleagues on IT best practices, both informally and during formal sessions.
- Manage the IT asset inventory and ensure proper disposal of obsolete hardware under WEEE regulations.
- Provide support for firm-wide events and auctions, including setting up IT equipment to support online bidding platforms.
- Demonstrable experience working within a similar IT Support function.
- Strong knowledge or Windows 10/11, Active Directory, Office 365, and SharePoint.
- Strong understanding of PC setup, installation, and troubleshooting.
- A confident communicator with the ability to support colleagues at all levels of the business.
- Full UK driving licence and access to a vehicle insured for business use.
