Home
Cambridge
Ict technician
Senior IT Technician

Senior IT Technician

Pure Resourcing Solutions

Posted 25 days ago, valid for 2 days

Cambridge, Cambridgeshire CB2 8AG, England

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

Sonic Summary

A Senior IT Support Technician position is available with a Managed Service Provider that offers a dynamic environment for growth.
Candidates should have a minimum of 2 years of experience in 1st, 2nd, or 3rd line support within an MSP or fast-paced helpdesk setting.
The role involves providing advanced support for Microsoft 365 and Windows 10/11, as well as diagnosing complex support issues.
Strong knowledge of Microsoft Exchange, Teams, SharePoint, and Intune is required, along with the flexibility to work varied shifts.
The position offers a competitive salary, although the exact amount is not specified in the job description.

I’m excited to be recruiting for a Senior IT Support Technician on behalf of a well-established and ambitious Managed Service Provider.This role offers a challenging environment with plenty of opportunities to learn new products and skills; perfect for an experienced Technician looking to advance their career. You’ll have the opportunity to work with the latest Microsoft technologies, supporting a diverse range of customer systems.Key Responsibilities:

Provide advanced support for Microsoft 365 and Windows 10/11 across client networks.
Analyse and diagnose complex support issues, providing solutions to customers efficiently.
Communicate effectively via telephone and email, ensuring excellent customer service.
Provide high-quality remote and on-site support to customers as required.

About You:

Minimum 2 years of experience in 1st, 2nd, or 3rd line support within an MSP or fast-paced helpdesk environment.
Strong working knowledge of Microsoft Exchange, Teams, SharePoint, and Intune.
Flexibility to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts when needed.
A clean driving licence for occasional on-site visits.
Strong technical understanding of Microsoft technologies and cloud solutions.

Next Steps: Apply now!

Apply now in a few quick clicks

SonicJobs' Terms & Conditions and Privacy Policy also apply.