Technical Support Engineer

Job Title: Technical Support (Mechanical)

Reports To: Mechanical Technical Specialist

Purpose of the Role

The purpose of the Technical Support (Mechanical) role is to assist the Technical Specialist in delivering all technical and compliance responsibilities, with a focus on mechanical systems and assets. This includes supporting day-to-day operations, maintenance activities, statutory compliance, technical issue resolution, and contractor coordination.

Key Responsibilities

• Assist in meeting technical and statutory compliance requirements, including but not limited to: pressure systems, water hygiene (L8), F-Gas, and medical gases.

• Coordinate inspections, scheduled maintenance, and remedial works in accordance with relevant regulations and Written Schemes of Examination.

• Serve as an Authorised Person (AP) for pressure systems, managing safe isolations and system shutdowns as required.

• Support operational responsibilities for boiler and steam-generating plant systems.

• Oversee and coordinate third-party mechanical contractors on-site, including water treatment, HVAC, combustion, and refrigerant management services.

• Provide technical support to the operations team, addressing routine issues and escalating complex faults to senior technical staff.

• Assist in the preparation and maintenance of compliance reports, documentation, and technical logbooks to ensure audit readiness.

• Participate in compliance audits and site inspections as required.

• Support sustainability and energy efficiency initiatives in collaboration with environmental teams.

Accountabilities

• Responsible for the delivery of mechanical support services in line with statutory, contractual, and safety requirements.

• Reports directly to the Mechanical Technical Specialist or designated technical authority.

Education & Training

• Desirable: HNC or equivalent qualification in Mechanical Engineering.

• Alternative: Time-served engineering apprenticeship or substantial relevant experience.

• Technical qualifications and certifications in relevant areas such as:

  • Pressure Systems (AP)

  • Boiler Operation Accreditation Scheme (BOAS)

  • Legionella (L8) awareness

  • HVAC systems

Experience:

• Demonstrated experience managing isolations and mechanical works on pressure systems.

• Background in technical roles with mechanical responsibilities.

• Strong problem-solving and analytical skills.

Desirable:

• Experience in critical or regulated environments (e.g., pharmaceuticals, healthcare, data centres).

• Involvement in RCA and CAPA investigations.

• Experience assessing and appointing individuals for mechanical competencies.

Skills & Attributes

• Strong communication skills, both written and verbal.

• Client- and service-oriented, with a professional and confident approach.

• Highly organised with the ability to prioritise workload in a dynamic, high-pressure environment.

• Self-motivated, proactive, and committed to high standards of work and integrity.