Reception Operations Assistant

Centre Operations AssistantFull-time | Monday to Friday, 08:30–17:30 (occasional out-of-hours work)From £26,250 per annum (depending on experience)About the CompanyJoin a dynamic and fast-growing provider of flexible workspaces across the UK. With over two decades of experience, this company is at the forefront of the flexible office revolution - transforming underutilised buildings into vibrant business hubs. Their mission is to empower entrepreneurs and businesses with the freedom, support, and space they need to thrive.They manage a diverse portfolio of business centres nationwide, connecting property owners with occupiers through a unique client management model. Their values - Smart, Supportive, Prudent, Straightforward, and Responsible - shape a culture of excellence and innovation.The RoleAs a Centre Operations Assistant, you’ll be the face of the centre, delivering exceptional customer service and supporting the General Manager in ensuring smooth day-to-day operations. From welcoming new customers to maintaining compliance and safety standards, you’ll play a key role in creating a professional and welcoming environment.Key Responsibilities• Deliver a world-class service to all customers and visitors• Conduct professional viewings and support customer move-ins• Handle queries and feedback with a proactive, solutions-focused approach• Maintain high standards across the centre, including meeting rooms and communal areas• Identify opportunities to upsell services• Complete regular safety checks and manage incident reportingWhat You’ll Bring• Previous experience in a customer-facing role• Strong organisational and communication skills• Confident using Microsoft Office 365• A team player who is adaptable and resilientWhat’s in It for You?• 33 days annual leave (including bank holidays)• Discounted private medical insurance• Life assurance & income protection• Cycle to work scheme• NEST pension scheme• Employee assistance programme• Annual flu jabs & eye tests• Enhanced family leave policies• Training support and professional membership subscription• Training will be provided for Fire Marshal and First Aid certification.