Service Coordinator

Location: Cambridge (CB25)
Duration: Permanent
Hours: 9am - 5pm (flexible and hybrid options available)
Salary: 30,000 - 33,000 depending on experience
Job Reference: 35966

We're looking for a proactive and detail-oriented Service Coordinator to join our client based North Cambridge. In this role, you'll be the key point of contact for customers and internal teams, ensuring smooth communication and efficient order processing. You'll manage domestic and international parts orders, Inter-Company transactions and RMA processing, while supporting service engineers and managers.

Responsibilities:
- Maintain daily communication with customers to resolve issues and ensure satisfaction
- Act as the liaison for customer support activities, including product availability, quotations, order processing, shipments and account status updates
- Interpret engineering drawings to action repair/service
- Support Service Engineers and Managers with administrative tasks
- Review and process open orders, forms and requests
- Coordinate shipments and prepare shipping instructions and coversheets
- Manage logistics with customer-designated forwarders and schedule pickups
- Prepare documentation such as pro forma invoices and packing lists
- Keep databases accurate and up to date
- Work closely with the accounts department
- Book RMAs for dealers and distributors

Requirements:
- Previous experience in a technical administration role
- Ability to read engineering drawings
- Understanding of basic electronics
- Excellent customer service skills
- Audio and Video technical experience desired

The position offers travel opportunities to visit 3rd party warehouses and other departments.

Please contact us as soon as possible for more details or apply below!