Homeless Intervention Caseworker - Housing

Job Title: Homeless Intervention Officer
Service Area: Housing Solutions
Team: Homelessness Intervention Team (Crisis Intervention)
Location: Hybrid – Dunstable office attendance required weekly
Contract: Fixed-term (6–9 months)

We're seeking a highly motivated and experienced Homeless Intervention Officer to join our award-nominated, forward-thinking Homelessness Intervention Team. You’ll play a vital role in delivering a person-centred, prevention-focused service for vulnerable single people at risk of homelessness or rough sleeping.

As part of the Crisis Intervention Team, you will manage a complex and varied caseload, offering high-quality advice and support in line with homelessness legislation. You’ll also act as an advanced practitioner, contributing to the development of colleagues and promoting continuous professional learning.

• Manage a personal caseload of complex homelessness cases under:

  • Homelessness Reduction Act 2017

  • Housing Act 1996 (Part VII)

  • Equality Act 2010 and related legislation

• Provide expert, early intervention and prevention advice to individuals facing homelessness.

• Support team development by:

  • Coaching and mentoring colleagues

  • Promoting learning and best practice

  • Supporting case reviews and ensuring decision-making quality

• Act as a point of contact for complex queries and escalations, particularly in the absence of senior staff.

• Participate in the Out of Hours homelessness service rota.

• Contribute to service-wide performance objectives, innovation, and continuous improvement.

• Support the Team Leader and Senior Officer with delegated responsibilities, helping to maintain operational continuity.

You’ll bring sound working knowledge of homelessness law and the broader housing and welfare landscape, including:

• Statutory frameworks such as landlord and tenant law, the Care Act, Children Act, and safeguarding.

• Excellent interpersonal and problem-solving skills to support both service users and colleagues.

• A calm, organised approach to managing a high-pressure, fast-paced caseload.

• A collaborative, developmental mindset, with a passion for quality service delivery.

• Confidence in supporting and guiding peers, even without formal line management duties.

• A commitment to reflective practice and a teaching-led team culture.

• This is a hybrid role, with the flexibility to work from home.

• Regular office attendance in Dunstable is required to support in-person collaboration, team development, and service delivery.

• A full UK driving licence and access to a vehicle is essential for travel across Central Bedfordshire.