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Job Title: Administrator (Administration and Customer Service)
Job Type: 3 months contract
Location: Kingswood House, WS11 8JP
Start Date: Mon, 5 Jan 2026
End Date: Sun, 5 Apr 2026
Shift Time: 08:30 - 17:00
Hours Per Week: 40.00
Dress Code: Business Casual
Responsibilities:
- Compliance with all Health and Safety policies and procedures
- Work closely with key internal and external stakeholders - Including customers, and internal suppliers with a focus on customer service and business growth
- Provide effective communication to customers/suppliers via phone calls, text messages, and email with full adherence to processes
- Work with other team members to ensure all tasks are completed when required - relating to invoicing and matching processes against pre agreed Purchase Orders
- Working alongside other members of staff within the Scheme.
- Work with the Customer Credit Control team to ensure all disputes are resolved promptly and payment is made within agreed terms
- Ensure compliance with all Health and Safety policies and procedures
Customers:
- Generating Invoices for clients.
- Resolving Invoice queries
- Support in raising quotations for clients.
- Liaising with customers on collection requests - resolving issues with failed collections, charging disputes and general concerns.
- Updating customers with collection updates
- Chase up outstanding quotations - and support sales pipeline management
- For new customers, support the credit application process.
- Generation of backing sheets for invoicing larger customers
- Management of exceptional charges (Wait and Load and additional requests for waste collection on site) - Initial point of escalation.
- Deal proficiently with any queries to find a suitable resolution.
- Ensure customer files are maintained
- Utilisation of various business systems including Google Suite etc. to Manage specific activity.
Suppliers
- Work with suppliers to obtain quotations for bespoke collections.
- Build a rapport with suppliers
- Accurately process purchase orders - Supporting matching invoices against purchase orders.
- Receipting of invoices from suppliers
- Resolving Invoice queries
- Reconciling information on supplier's backing sheet with month end sheet to enable accurate raising of PO's and receipting
- Requesting collections from supplier
- Providing updates on collection requests with clients
- Deal proficiently with any queries to find a suitable resolution.
Sustainability
- Compliance with all Client policies and procedures
- Looking to promote greener outcomes with regards to collection scheduling where possible. ( Reducing the need for timed collections).
- Serve business interests by focusing on successful customer retention and growth in line with business strategy and governance processes
Skills
- Excellent Customer Service - Proficient
- Effective communication
- Ability to work under own initiative - Proficient
- Good time management - Proficient
- Ability to communicate with customers at all levels - Proficient
- Working knowledge of Client systems - Proficient
Behaviour
- Team player
- Able to deal with deadlines
- Diligent
- Proactiveness
Experience
- Knowledge of Waste collection desirable
- Customer Service - Essential
- Previous experience in sales and/or account management/development within the waste management industry is desirable
- Customer Relationship Management
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
