Guest Experience Manager

Insight Select Ltd

Posted 19 days ago, valid for a month

Cannock, Staffordshire WS11 5QJ, England

Full Time

Retirement Plan

Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

Sonic Summary

The Guest Services Manager position is a 9-month fixed-term contract based in Cannock, West Midlands, offering a salary of £35,000 plus bonus.
This role requires a candidate with experience in managing guest-focused teams in hospitality, retail, or leisure environments.
Key responsibilities include championing service excellence, managing a guest-facing team, and delivering against KPIs related to guest satisfaction and sales.
The ideal candidate should possess strong relationship-building skills, confidence in budget management, and a proactive leadership style.
Benefits include 25 days of holiday, a 9% pension contribution, private medical insurance, and a discretionary bonus scheme of up to 20% of salary.

Guest Services Manager9 Month Fixed-Term Contract | £35,000 + Bonus | Cannock, West MidlandsAre you a hospitality or retail leader who thrives on delivering outstanding customer experiences? We’re seeking a Guest Experience Manager to join a prestigious retail and leisure destination in Crannock. This is a maternity cover contract running until mid-May 2026, offering you the opportunity to lead a dynamic team in a fast-paced, guest-focused environment.The Role

Championing service excellence across the centre and resolving guest issues promptly
Managing, training, and motivating a guest-facing team to exceed expectations
Delivering against KPIs including guest satisfaction scores, gift card sales, and commercial opportunities
Ensuring guest-facing areas are presented to the highest standard
Managing budgets and ensuring operational compliance
Analysing performance data to identify areas for improvement

About You

Passionate about creating outstanding guest experiences
Experienced in managing guest-focused teams in hospitality, retail, or leisure environments (luxury hotels, events, airlines or similar)
Skilled in building strong relationships with guests, stakeholders, and team members
Confident producing reports, managing budgets, and forecasting activity
A natural leader with a positive, can-do attitude and the ability to manage rotas in a fast-paced setting

Benefits

25 days holiday per annum
Company pension contribution of 9% into a Self-Invested Personal Pension Plan (SIPP) Private Medical Insurance & Cashplan (individual cover)
Critical Illness Insurance
Income Protection Insurance
Life Assurance
Discretionary bonus scheme (up to 20% of salary)

Apply now in a few quick clicks

SonicJobs' Terms & Conditions and Privacy Policy also apply.

Guest Experience Manager

Housing Advisor

Assistant Manager

Health and Safety Advisor