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- Lead and motivate a team of Volunteer Support Assistants, ensuring every volunteer feels welcomed, valued, and supported.
- Create an inclusive space where people from all backgrounds and abilities can contribute their time and skills.
- Oversee the flow of stock, ensuring donated items are processed and ready for sale to support vital work in the charity sector.
- Champion safety and wellbeing, ensuring a safe environment through clear processes and ongoing training.
- Bring people together, organising volunteer engagement events and collaborating with corporate partners.
- Leadership skills - experience supervising or managing staff/volunteers in a busy environment.
- Strong communication – confident in engaging with a wide range of people, from volunteers to corporate partners.
- Safeguarding and Health & Safety knowledge – ideally with experience of applying policies and procedures in a team or community setting.
- Organisation and adaptability – able to balance competing priorities, stay calm under pressure, and ensure smooth operations day-to-day.
- Compassion and inclusivity – approachable, empathetic, and committed to creating opportunities for people of all backgrounds and abilities.
- Volunteer and/or charity sector understanding – experience working with volunteers, supporting people with different needs, or knowledge of how volunteering supports wider organisational goals.
- Practical skills – comfortable with hands-on tasks such as stock handling, logistics, and maintaining safe and efficient processes.
