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Our client is seeking a Field Service Engineer to cover the Maidstone & surrounding areas; this person is responsible for carrying out field-based service and repairs on fitness equipment to a high standard in a professional and customer-focused way.
This role will involve travelling to various customer locations in and around the Southeast of England, Maidstone and surrounding areas and on occasions further afield as the role requires.
- Location: Maidstone and surrounding area
- Salary: Competitive
- Contract: Permanent
- Benefits: 26 days holiday, Pension, Life Assurance, Company Vehicle & Fuel Card
As the Field Service Engineer, you will be responsible for:
- Responsible for the configuration, quality, and accuracy of products.
- Independently isolate and resolve issues raised by customers.
- Troubleshoot product issues and effectively complete repairs.
- Understanding of spare parts and routine product repairs.
- Ensure specified processes, procedures, and reporting methods are followed.
- Perform preventive maintenance checks and adjustments.
- Perform product repairs and maintenance at client sites
- Provide outstanding customer service in educating customers on product repair, maintenance and usage.
- Serve as product expert and brand ambassador.
- Ensure hardware, software and network of the product is functioning properly after each service.
- Properly record and replenish the inventory and spare parts in the service vehicle.
- Maintain the company supplied vehicle to ensure it's in good working order.
The successful Field Service Engineer will have the following related skills / experience:
- A formal qualification in either Mechanical or Electrical / Electronic Engineering or equivalent is desirable
- Minimum 3 years of experience in a field service environment
- Team player attitude and taking accountability
- Excellent customer service skills
- Ability to work well both independently and in a team environment
- Good problem-solving skills, and the ability to troubleshoot problems and think on your feet
- Maintain a safe and clean environment at all times
- Ability to lift up to 70 lbs. with assistance
- Flexible schedule required Monday through Friday, with availability to work weekends and holidays as needed by mutual agreement
- A full, clean driving license is essential
