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Customer Service Administrator

New Appointments Group
Posted a day ago, valid for a month
Location

Canterbury, Kent CT4 7AR, England

Contract type

Full Time

Paid Time Off
Employee Assistance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A well-established manufacturing company located on the outskirts of Canterbury is seeking a Customer Service Administrator with previous customer service experience.
  • The role involves handling customer inquiries, processing orders, and assisting with transport scheduling to ensure timely deliveries.
  • Candidates should be confident, friendly, and professional, with the ability to communicate effectively with both internal teams and external customers.
  • The position offers a salary of £25,396.80 per annum and requires the candidate to be a car driver within a 30-minute commute.
  • Benefits include 31 days of annual leave, a birthday day off, company-paid social events, and various health and wellness programs.

Location: Outskirts of Canterbury. (Due to location, you will need to be a car driver and be a 30 minute commutable distance).

Hours: Monday to Friday, 8:00am to 4:30pm (with one hour lunch). Whilst training, the hours will be 8:30am to 5:00pm.

Salary: £25,396.80 P/A

Benefits:

  • 31 days annual leave (including Bank Holidays)
  • Birthday day off
  • Company-paid social events
  • Free flu jab
  • Cycle to work scheme
  • Discretionary company sick pay
  • Paid time off for doctors, dentist, and hospital appointments
  • Employee Assistance Programme (EAP)
  • Westfield Savings & Healthcare Scheme

About the Role:

Our client, a well-established manufacturing company is seeking a proactive and friendly Customer Service Administrator to join their Customer Service and Transport team. This is a key role, ensuring excellent customer service and helping coordinate the delivery of goods in a timely and efficient manner. There is an element of transport planning where full training is given.

You will be responsible for handling customer enquiries and processing orders, while also assisting with transport scheduling to ensure deliveries arrive on time.

Person Specification:

  • Previous experience in a customer service
  • Experience in manufacturing or transport planning is desirable, but not essential
  • Confident, friendly and professional manner, with the ability to communicate with internal teams and external customers
  • A team player with the ability to work independently during quieter periods
  • Proficient in Microsoft Office

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Email - Mandy:

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.