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3rd Line IT Support Analyst - Up to £40,000 + Good BenefitsLocation - Near Canterbury, KentOur client is looking for a new 3rd Line IT Support Analyst to join it’s small and busy IT Services team. This is a far-reaching role that would suit a strong all-round technical support analyst / support engineer that enjoys variety and always having something to do. The IT Support Analyst will be part of the team supporting approx. 600 - 650 users across multiple sites. You will provide software and hardware technical support at a 3rd line level for Group wide systems within the Data Centres and services to the customer. With a wide remit that leans more towards overseeing the building, maintaining and administration of the data centre, virtualisation, server, SAN storage, backup, systems and security aspects. The role also requires and would benefit with someone that has good knowledge and experience with networking and firewall practices. This is an office based position based on the outskirts of Canterbury. Due to remote location, the successful candidate will need to drive or ride a motorbike as the site isn’t well served by public transport.To be suitable for the position you’d be expected to have previous experience with most of the following (or similar alternative competitor products / tools);Essential:
- Overseeing Preventative maintenance of the Datacentres
- Responsible for VM/Application backups/snapshots
- Maintaining a healthy server environment through monitoring, patching, upgrades, preventing issues from causing unnecessary downtime
- Good customer service skills for user facing and external supplier facing customers
- Good Understanding Networking TCP/IP
- Good understanding of server and other IT and networking hardware
- Security- Best Practice AV and endpoint security
- Security- O365/Azure AD - Web & Email
- Windows Server 2016-2022
- VMWare or Hyper-V or Nutanix or similar
- Administer Intune and Azure
- O365 Exchange administration
- Good analysis and decision-making skills
- Good problem-solving skills
Desirable
- Experienced in Citrix Xenapp/ PVS/ Appsense/ Director/ Studio
- Cyber Security awareness
- Server & Desktop Virtualisation
- Microsoft SQL maintenance/administration
- Autopilot
- Good planning & organising skills
- Process innovation skills
- Organisation awareness skills
- Good understanding of IT Firewalls - Watchguard
In return, our client can offer a varied post where you’re encouraged to share your thoughts and ideas. With a long to do list there’s always plenty to be getting on with that will keep you busy and continuously learning. Salary is dependent on experience and likely to be in the region of £38,000 - £40,000 plus a benefits package that includes 25 days holiday and a generous pension scheme.Our client isn’t licensed to sponsor workers from overseas, they can only consider candidates with the right to live and work in the UK that do not require sponsorship now or in the future.For further information please send your CV to Wayne Young at Youngs’s Employment Services Ltd. YES operates as both an Employment Agency and Employment Business.
