Customer Service Advisor

Customer Service Advisor

Canvey Island | Full-Time | Complete Intacare Hygiene Ltd

Are you passionate about delivering exceptional customer service? Do you enjoy working in a fast-paced environment where no two days are the same? We’re looking for a proactive and enthusiastic Customer Service Advisor to join our team!

What You’ll Be Doing:

As a key member of our customer service team you'll support a wide range of customer needs, from processing orders to providing product guidance and resolving queries. You’ll play a vital role in ensuring our customers receive outstanding service throughout their journey with us.

Your main responsibilities will include:

• Processing new customer orders and collection requests.
• Handling incoming and outgoing calls, emails and online enquiries.
• Providing product and service information in a clear, friendly and professional manner.
• Informing customers of back ordered items and suggesting suitable alternatives.
• Preparing dispatch notes for drivers and organising delivery routes.
• Maintaining accurate and tidy price lists.
• Producing order forms and product guides on request.
• Building strong relationships with customers to encourage loyalty and repeat business.
• Assisting customers with purchasing decisions and identifying cross-selling opportunities.
• Proactively improving the customer experience, especially in handling complaints or concerns.
• Escalating technical or complex issues to the relevant internal teams.
• Updating and maintaining customer records and delivery instructions.
• Supporting admin tasks including scanning, data entry and producing reports.
• Providing COSHH sheets and other documentation as needed.
• Running end-of-day pick sheets for warehouse processing.
• Assisting colleagues during busy periods or covering for leave.
• Setting up customers for online ordering platforms.

What We’re Looking For:

• Previous experience in a customer services.
• Excellent communication skills – both written and verbal.
• Strong attention to detail and organisational skills.
• Ability to multitask and work well under pressure.
• A proactive attitude and team-player mentality.
• Experience with using Microsoft Office (Word, Excel, Outlook, etc.)
• Experience with sage is preferred but not essential

What We Offer:

• Competitive salary.
• Supportive and friendly working environment.
• Training and development opportunities.
• Opportunity to be part of a growing, customer-focused business.