Customer Service Coordinator

Customer Service Coordinator
Location: Cardiff
Salary: £25,000

We are recruiting a Customer Service Coordinator to join a manufacturing business in Cardiff. Preference will be given to candidates with experience in a manufacturing or production environment.

The role is responsible for ensuring customer orders and parts are accurately booked in and out, processed efficiently, and released on time with the correct documentation. You will work closely with Production and Quality teams to support new product introductions and engineering changes.

Key Responsibilities:

• Book customer orders onto the job processing system
• Carry out contract review and maintain order traceability
• Interpret customer and drawing requirements and communicate to production teams
• Liaise with customers regarding order requirements and quality queries
• Prepare and maintain routings, quality plans, data cards, and specification test regimes

Key Requirements:

• Experience in customer service or coordination within manufacturing/production preferred
• Strong attention to detail and organisational skills
• Confident communicator with customers and internal teams

An excellent opportunity to join a quality-driven manufacturing environment.

Please send your cv for immediate consideration.

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