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Sales Trainer - Contact Centre - Cardiff
We are currently recruiting for a passionate and experienced Sales Trainer to join a dynamic and growing organisation. This is a fantastic opportunity for someone with a background in sales training, enablement or contact centre management to play a vital role in enhancing sales performance and delivering a best-in-class experience. Working as part of a small, specialised team, you'll design, deliver, and continuously improve training and coaching programmes across the organisation's contact centres. You'll be instrumental in helping sales agents meet both customer care and commercial goals while maintaining compliance and ethical standards.
Key Responsibilities:
- Design and deliver engaging sales training for new starters and existing staff using established training processes.
- Facilitate onboarding sessions to provide foundational understanding of products, compliance, and systems.
- Develop training content aligned with healthcare regulations and internal quality standards.
- Deliver one-on-one and group coaching to drive performance and support personal development.
- Provide actionable feedback through call listening (live or recorded).
- Update training materials in response to changes in regulation, services or internal strategy.
- Design and implement assessments to measure training effectiveness and knowledge retention.
- Monitor and analyse sales and quality data to identify training needs and improvements.
- Promote adherence to compliance and data protection standards
Key Skills Required:
- Experience in a sales trainer, enablement, or sales manager role - ideally in healthcare, contact centre or other regulated sectors.
- Proven track record in coaching and developing high-performing sales teams.
- Strong instructional design and content creation abilities.
- Excellent facilitation, communication, and presentation skills.
- Good understanding of healthcare products and regulatory environments.
- Analytical mindset, with an ability to interpret data and performance metrics to inform strategy.
- Strong interpersonal skills with emotional intelligence and empathy.
- Familiarity with CRM systems (e.g., SAP C4C, Microsoft Dynamics) is desirable.
- Qualifications in adult learning, training, or L&D would be a strong advantage.
Salary:
Up to 37,000 per annum plus an excellent benefits package, including pension, healthcare, and ongoing professional development.
