Back to search
Quest Search & Selection is currently recruiting for this B2C omni channel business that is part of a recognisable brand.
We're looking for a Customer Loyalty Assistant Manager to lead the charge in designing, launching, and managing our brand-new loyalty scheme - a pivotal initiative that will transform the way we engage with our customers.
If you thrive on turning insights into action, know loyalty programs inside out, and have a passion for creating exceptional customer experiences, this role is your opportunity to shine.
Duties & Responsibilities for this Customer Loyalty Assistant Manager:
- Take the lead in creating and managing a powerful Loyalty Programme strategy that delivers real revenue growth.
- Use customer insights, data trends, and market intelligence to fuel high-performing initiatives.
- Drive customer acquisition across all key channels - from digital platforms to in-store experiences.
- Continuously track, analyse, and report on performance, ensuring maximum ROI and stakeholder visibility.
- Turn customer feedback into smart, scalable solutions that boost engagement, loyalty, and satisfaction.
- Design and deliver rewards that truly resonate with our customers and reinforce our brand values.
- Own a clear, strategic communication plan that ensures everyone's aligned and informed.
To be successful in this Customer Loyalty Assistant Manager:
- 2+ years' experience in loyalty and CRM (customer relationship management) - ideally within retail, eCommerce, banking, Tech etc within a B2C audience..
- An understanding of customer psychology, loyalty trends, and what truly drives engagement.
- Confidence working cross-functionally and influencing stakeholders at every level.
- Hands-on experience with CRM systems and loyalty platforms.
- Exceptional communication skills - both in crafting compelling messaging and analysing customer data.
- A sharp analytical mind with the ability to turn complex data into clear, actionable strategies & has good understanding of excel.
- A knack for detail, especially when it comes to writing, editing, and proofing.
The benefits of this Customer Loyalty Assistant Manager:
- Great Head Office environment (please note this is a fully WIO role).
- 22 days Holidays.
- Contributory pension.
- Free car park.
- Discount across the group.
- Training & development opportunities.
If this opportunity sounds like you and you feel you have the experience and skill and want to be part of a growing and innovative company, then please apply quoting the reference no. JO-2504-115101
We request that candidates send their CV as a Microsoft Word document where possible.
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
