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Customer Experience Advisor
Cardiff
Job Ref: 32130
Package:
- 27,000 per year
- 37.5 hour week - including flexible working hours
- 20 days holiday + Bank holidays + Christmas break
- Regular team building and work events
- Career progression routes
Alecto Recruitment are currently working with a Renewable Energy specialist based in Cardiff, who are now looking to appoint a Customer Service Advisor due to rapid expansion and ongoing success.
The Customer Experience Advisor will support the ambitious and enthusiastic Customer Experience team, providing first point of contact for all customer and installer enquiries.
We are seeking a committed, motivated and enthusiastic self-starter who has the ability to coordinate and prioritise tasks. The ideal candidate will be confident working in both a busy team environment and on their own initiative. Strong organisational and communication skills are a must.
Job Specifics:
- Dealing with all inbound customer enquiries
- Qualifying and assessing customers for ECO grant funding
- Managing surveyor and engineer appointments
- Managing Leads inbox
- Dealing with customer complaints
- Checking property information against EPC register
- Calculating customer contributions
- Managing customer reviews platform
- Monitoring social media communications
Requirements:
- Able to learn about the business process quickly
- Have an excellent eye for detail
- Customer focused with strong communication skills
- Flexible team player with a positive and enthusiastic attitude
- Ability to multitask, prioritise and manage own workload to meet deadlines
- Proactive approach to problem solving
- Able to work well under pressure
- IT literate: Word, Excel and Outlook experience is essential
With interviews slots available next week and an immediate start available, I am looking to speak with candidates as soon as possible.
If you would like to know more about this position, then please forward your CV to (url removed) immediately, or get in touch on (phone number removed).
Alecto Recruitment are acting as an employment business in relation to this vacancy. INDW
