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Customer Service Representative

Citrus Recruit
Posted 9 days ago, valid for a month
Location

Cardiff, South Glamorgan CF5 1DR, Wales

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The company is seeking a Customer Service Representative with at least 18 months of experience in a B2B environment.
  • The role involves handling inbound and outbound inquiries through phone and email, processing orders, and onboarding customers.
  • The position offers a salary of up to £28,000, along with a generous benefits package including free parking and healthcare plans.
  • This is an onsite role requiring presence in the office five days a week, emphasizing relationship building with clients.
  • The company values diversity and inclusion, welcoming candidates from all backgrounds.
Are you a passionate about building strong relationships and delivering exceptional service, whilst making a real impact in growing the business? As a Customer Service representative, you will be dealing with inbound and outbound enquiries through phone and email. This is a B2B role, and you will be supporting your customer base from general enquiries, creating orders and payments, onboarding customers and a point of escalation. This is a rapidly growing company who are making a mark in their sector, with a generous benefits package which includes city centre parking. This is an onsite position, where you will be in the office 5 days per week. Responsibilities & day to day duties of a Customer Service Representative
  • Taking and making inbound and outbound B2B calls, to industry partners
  • Building long lasting relationships with your customer base
  • Processing orders and payments, dealing with general enquiries, onboarding new customers
  • Be the first point of contact for your customers
  • Liaise with other departments as required
Skills & experience required as a Customer Service Representative
  • The ideal candidate will have at least 18 months experience in a customer service in a B2B environment and managing customer accounts.
  • Contacting customers via the phone and email
  • Upselling additional products to your customers as you identify the opportunity
  • Maintain high levels of service and brand awareness
Benefits package
  • Salary up to £28,000
  • Christmas Shutdown
  • Flexible hours – no core hours
  • Free parking
  • Team incentives and rewards
  • Healthcare and Dental plan
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.  While we make every effort to reach out to all candidates. If you don't receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.