Inbound Customer Service Advisor

Inbound Customer Service Advisor
Cardiff

 £24,500

Are you ready for a fresh challenge in a thriving, growing business?

We are supporting a market-leading supplier to some of the world’s top retail brands in strengthening their Customer Support team with the addition of an Inbound Customer Service Advisor

With decades of expertise in providing Goods Not for Resale (GNFR) — from office supplies and bespoke packaging to garment hangers and visual merchandising materials — this company is a trusted partner to household names including Superdry, JD Sports, Hugo Boss, Harrods, Dr. Martens, and many more.

The Role

As a Customer Service Advisor, you will be the friendly and professional first point of contact for customer queries. Your day-to-day responsibilities will include:

• Handling and responding to client enquiries
• Tracking orders and providing delivery updates
• Liaising with internal teams to ensure smooth processes
• Supporting the delivery of excellent customer experiences that keep clients coming back

The Person

We’re looking for someone who can bring:

• Experience in a fast-paced office or customer service environment
• Excellent written and verbal communication skills
• Strong organisational and multitasking abilities
• A proactive approach and attention to detail

In return

• The chance to join a growing company with exciting career prospects
• A supportive and collaborative team environment
• The opportunity to make a real impact on client relationships and satisfaction

If you’re an energetic and motivated professional who thrives on delivering great service, we’d love to hear from you.