Part-Time Helpdesk Advisor

Our client is looking for a customer focused Part-Time Helpdesk Advisor to join them on a Permanent basis.

You will be joining a friendly & supportive Helpdesk team to answer customer calls, supporting them with remote tech issues, and working with the technical team to provide excellent technical support.

Someone with strong customer service or contact centre based experience, plus a good understanding of IT would fit well in this team.

Hours: 25 or 30 hours per week (flexible to suit you)

Shifts: Monday to Friday 9am-2pm or 3pm

Location: Due to location, candidates will preferably have access to their own transport. Free parking on-site.

Key Duties:

• Speaking with customers to remotely diagnose and rectify faults logged on equipment.
• Keeping customers informed at all times of progress of work.
• Report escalations to the technical helpdesk team.
• Update internal system to ensure smooth communication between departments.
• Document customer specific information.

Skills & Experience:

• Friendly and professional communication style when dealing with customers.
• Strong verbal and written communication skills.
• Competent PC user including Microsoft package.
• Good understanding of technology / IT.
• Able to build rapport with customers.
• Access to own vehicle due to location.

Salary & Benefits:

Salary will be 23,810, plus full company benefits.

• Private Medical Insurance delivered through BUPA.
• Company pension scheme.
• Group income protection.
• 23 days holiday plus bank holidays.
• Life cover (4 x basic salary).
• Free on-site parking.
• Excellent reward & recognition scheme.
• Genuine opportunities to grow and develop professionally within the business.
• Discounted gym membership