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Our client are seeking an experienced 3rd Line IT Operations Engineer to join them on a permanent basis.
You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service.
Location: Hybrid - working between Head Office in Cardiff, home and at client site (primarily London).
What you'll be doing:
- Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring.
- Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines.
- Automation: Develop PowerShell scripts to streamline operations and boost efficiency.
- Backup & Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response.
- Upgrades & Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings.
- Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development.
What we're looking for:
- Bachelor's degree in computer science, Information Technology, or a related field.
- AZ-104: Microsoft Azure Administrator
- Minimum of 5 years of experience in a similar role.
- Strong knowledge of infrastructure and security management.
- Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager)
- Excellent problem-solving and communication skills.
- Proficiency in managing virtual machines, network devices, and security systems.
- Ability to handle complex technical issues and provide advanced support.
- Strong analytical and reporting skills.
Salary & Benefits:
Salary between 30-35k dependant on experience, plus excellent benefits including:
- Private Healthcare Package through BUPA
- Death in Service (4 x salary)
- Group Income Protection
- 23 days holiday per year plus bank holidays
- First class reward and recognition initiatives
- Discounted gym membership
