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Senior Travel Claims Handler
Cardiff (Hybrid Working)
Yolk Recruitment are proud to be working with a growing insurance services provider in central Cardiff, looking to welcome a senior Travel Claims Handler to their friendly and supportive team. This is a full-time, permanent position with a hybrid working model (2-3 days a week)
If you have experience in travel claims and are looking for a role where your hard work is recognised, your ideas are valued, and you'll be part of a close-knit team that genuinely supports one another, this could be the perfect next step for you. There is no late night shift patterns, and its not a contact centre role.
What you'll be doing
Reviewing and processing complex travel insurance claims and complaints, ensuring accuracy and compliance with policy terms and industry regulations.
Proactively identifying and addressing training needs within the team and promoting continuous learning.
Conducting quality checks and providing constructive feedback to support development.
Supporting the Claims Team Leader with day-to-day departmental activities.
Acting as a role model, championing and helping to implement process improvements.
Contributing positively to team meetings and regular performance discussions.
Managing your caseload proactively, ensuring timely progress and resolution.
Negotiating settlements and processing payments within agreed limits.
Identifying and suggesting ways to improve operational processes and efficiencies.
Ensuring quality, service standards, and productivity remain consistently high
What you'll bring
- At least 12 months' experience in a travel insurance claims environment (essential).
- The ability to coach, mentor, and develop others.
- Strong communication skills, with the ability to build effective relationships with customers, third parties, and suppliers
- A self-motivated approach, with strong organisational skills and the ability to work well within a team
- Confidence in meeting daily and weekly deadlines
- A genuine commitment to delivering exceptional customer service.
Why you'll love working here
Salary from 27,000, depending on experience.
Annual salary reviews to recognise your development.
33 days' annual leave inc bank hols
Option to buy or sell up holiday per year.
A great central Cardiff office location with hybrid working options.
Discounted gym membership and Cycle to Work scheme.
Employee Assistance Programme
Optional Healthcare Cash Plan and Denplan Dental Insurance.
Support for professional training and qualifications, helping you grow your career.
Regular social events to connect with colleagues.
