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Join SSE as a Metering Advisor in Cardiff! We are seeking a dedicated professional to manage and optimize our metering systems, ensuring accurate and efficient energy usage tracking. As a Metering Advisor, you will play a crucial role in supporting our customers, resolving metering issues, and contributing to our commitment to sustainable energy solutions. If you have excellent analytical skills, a keen eye for detail, and a passion for customer service, we invite you to apply and be part of our dynamic team at SSE. Make a difference in the energy sector with us!
What is the Role?
Working as a Technical Advisor within our Metering team you will be responsible for resolving complex billing and metering queries. You will consult with our service providers regularly to provide weekly reports to our customers. As part of your role, you will:
- Ensure our customers receive the highest levels of service through the delivery of exceptional customer service both via email and telephone.
- You will be adaptive in your approach, proactively managing your customers and maintain high levels of service while meeting KPI's and targets.
- Being a customer facing role, you'll be great at establishing and nourishing positive working relationships with stakeholders both internal and external to the business.
What do I need?
To be considered for this role, we would love you to have:
- Previous experience of working within a Customer Service environment.
- Excellent problem solving ability.
- Excellent communication skills and willingness to learn.
- Great knowledge of Microsoft office applications including running reports and analysing excel based data.
What happens now?
After submitting your application for the Application Support role, we understand you're eager to hear back. We value your time and interest, and if your application is successful, you will be contacted directly by the team within 2 working days.
We appreciate your patience and look forward to the possibility of welcoming you aboard.
