Assistant Supply Chain Delivery Manager

Role: Assistant Supply Chain Delivery Manager

Location: Hybrid 40/60%

Preferable – Cardiff, other offices: Birmingham, Sheffield, Newcastle, Manchester, Glasgow, Leeds

IR35: Inside

Rate: £500/day (Umbrella) MAX

Duration: Until 31/3/26

Minimum Requirement:

• Strong knowledge of operations
• Background in hard services
• Overall technical ability to understand how operations work
• Knowledge of soft landings of projects

Day to Day

• Reporting into the Hard Service Supply Chain Delivery Manager (SCDM), this role will support the SCDM in the overall delivery of services and supplies from the Estates Supply Chain Partners.
• As directed by the SCDM this role will work in conjunction with internal stakeholders and external parties to assure the highest quality services are delivered
• Collaborating with Service Delivery Operations, Projects, Change teams, as well as the wider Estates Teams and other supplier stakeholders to establish relationships and identify issues with suppliers and find methods to resolve arising problems.
• As directed by SCDM, collaborating with the supplier and stakeholders to explore innovative methods of collaboration to provide cost-effective solutions and improve service.
• Supporting the delivery performance of the supplier, ensuring contracted services are discharged correctly. working closely with Category Management (Commercial team) and Supply Chain Management team on issues that require day to day commercial input or escalation as well as working closely with Estates’ H&S, Asset and Compliance teams to deal with supplier issues and escalations.
• Working with the SCDM to support delivery of supply chain requirements, collaborating with internal teams to resolve supplier issues, understanding the supplier constraint and delivery difficulties and work with them and stakeholders to provide solutions, undertaking a review of Management Information, identifying potential gaps in service, and collaboratively developing corrective actions with the supplier, Commercial and SCM.
• Supporting the management and coordination of the Integrator CAFM system and associated supplier systems.
• Managing complaints and escalations around supplier services
• Producing reports in Excel, PowerPoint and Power BI, attending meetings as required by the SDM.

Essential Skills, Knowledge & Experience

• Experience of contractor service delivery management best practice and awareness of innovations and changes within the industry
• Understanding of CAFM systems to engage with the integrator to ensure compliance data is accurate and required reporting is maintained.
• Operational experience of working with hard/soft facilities management contracts and with a range of suppliers
• Ability to work on multiple complex projects across multiple locations, delivering success and developing reports.
• Good stakeholder management skills, confident in communicating with internal and external stakeholders at various levels of seniority, engaging and collaborating to build effective networks in order to deliver goals and objectives.
• Proven ability in articulating data in power BI to transfer into reports to present to SLT
• Understanding of “Continuous Improvement Programme” implementation with Strategic Suppliers
• Awareness of Supplier and Customer Relationship Management tools and techniques
• Understanding of risk management strategies and processes to manage key risks and develop contingencies (including manual intervention) where required.
• Ability to build effective client and stakeholder relationships.
• Management of National or Multi Site Contract
• Drive resolution of overdue PPMs and remedials to minimise any associated compliance risk.

Disability Confident

As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

Armed Forces Covenant

CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. 

If you qualify for the above, please notify us on (phone number removed).

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.