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Royalties Officer - Job Description REMOTE HOME WORKING - Cardiff
Responsible for conducting remote data collections with CLA licensees using a customer centric approach across a diverse range of organisation, following prescribed methodologies as directed by relevant sector lead.
Overview
* Plan, prepare and deliver licensee briefings, including expected completion dates for preliminary information and data.
* Demonstrate all relevant data collection tools and resources.
* Ensure all pre-briefing details are captured and documented to support delivery of a successful data collection.
* Optimise quality data returns by proactive engagement and prompt query handling, escalating issues such as licensing and GDPR to relevant sector lead.
* Ensure post-briefing details are documented promptly and accurately, including all follow up steps such as provision of support materials.
* Monitor exercise progress with view to minimising nil returns, particularly for RK methodologies.
* Arrange questionnaire meetings promptly and according to dates agreed with licensee, using CLA recognised platform(s).
* Conduct questionnaires, diligently exploring responses and identifying additional data.
* Update tracking documents at all relevant touch points during the customer journey and ensure essential documentation is completed accurately and on time.
* Plan and manage allocated time efficiently, ensuring each data collection is completed within the budgeted days.
* Participate and fully engage with all training as part of the induction process and ongoing development needed to meet the requirements of the RO role, and/or as required by HR (e.g. H&S, GDPR, etc.).
* Any ad hoc tasks as reasonably required.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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