Family Gateway Contact Officer

We are currently seeking multiple Family Gateway Contact Officers, on behalf of one of our clients in the Cardiff Area.

In this role, you will work as part of the Family Gateway Team, providing high-quality information, advice, and assistance to families and professionals across Cardiff. You'll help identify the most appropriate support for children, young people, and families, ensuring their wellbeing needs are met at the right time and at the right level.

This is a hybrid role, with around two days per week in the office. You won't carry a caseload but will be responsible for managing and coordinating multiple referrals through various contact channels including telephone, web chat, and email.

Key Responsibilities

• Provide information, advice, and assistance to families and professionals.
• Coordinate and manage multiple incoming referrals to ensure timely support.
• Work collaboratively with social workers, Early Help teams, and partner agencies.
• Identify when individuals may be at risk and escalate appropriately.
• Maintain accurate records using Microsoft Office and case management systems.

Key Requirements

• Enthusiastic, motivated, and positive approach to supporting families.
• Resilience and the ability to work well under pressure.
• Strong communication and interpersonal skills to build rapport quickly.
• Experience working with children, young people, or families in a support setting.
• Good knowledge of safeguarding and the ability to recognise potential risks.

Contract Length: 3-6 months with a view to extend to an ongoing contract.
Pay Rate: 14-18 (Negotiable DOE)
Working pattern - 37 hours per week - Hybrid working

Hit the apply button now and follow the steps below:

Contact Leasha on (phone number removed)

Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge in Children's Services and will also provide expert career advice along the way.

We also have a market leading referral scheme of up to 250* so if you know of someone who may also be looking for an exciting career opportunity, ask them to contact Leasha at Spencer Clarke Group.*T's & C's apply