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Cardiff
Up to £28,000 DOE
Are you ready to join a specialist organisation recognised for providing exceptional service and smooth project delivery to major brands?
Our long standing partner, an industry leader in end to end retail solutions, is growing its Support function and now seeks a Client Support Coordinator to work alongside a Senior Account Manager on a key, high value client account. With a reputation for quality, efficiency and sustainable practices, this business supports major retailers with everything from product sourcing to coordinated distribution.
The Role
You will act as a central point of contact for both clients and suppliers, ensuring day-to-day operations run seamlessly. Your responsibilities will include:
- Client Support: Handling incoming queries efficiently while building trust and strong working relationships.
- Stock Coordination: Monitoring inventory, anticipating requirements and arranging timely replenishment.
- Supplier Liaison: Sourcing products at competitive prices from pre vetted suppliers and ensuring agreed lead times are met.
- Reporting & Administration: Preparing accurate updates and reports for your manager, the client and internal teams.
- Background Experience: Experience in customer service, purchasing or a similar coordination role, ideally within retail, manufacturing or supply chain environments.
- Organisational Ability: Comfortable juggling multiple tasks and adapting quickly in a busy environment.
- Relationship Skills: Confident in communicating with clients and suppliers and maintaining positive partnerships.
- Technical Confidence: Good IT and analytical skills with the ability to pick up systems quickly.
